Returns & Refunds

Return and exchange eligibility

Products may be eligible for return or exchange according to applicable consumer protection rules, provided the item is unused, undamaged, in its original packaging, and accompanied by proof of purchase.

Items that may not be eligible

Custom, personalized, used, damaged, melted, opened, or made-to-order products may not be eligible for return unless they arrive defective or incorrect due to an error from Yuraa Scent.

Handmade variations

Because our candles are handmade, each piece may have slight natural variations in color, scent strength, shape, wax texture, and finish. These handmade variations are normal and are not considered defects.

Damaged or incorrect items

If your order arrives damaged, incorrect, or defective, please contact us within 24-48 hours of delivery with clear photos of the product, packaging, and order number.

Refunds and exchanges

Approved refunds or exchanges are processed after we review the case and receive any required information or returned item. Refund timing may vary depending on the payment method, and any delivery cost will be confirmed before arranging an exchange.

How to request help

Email support@yuraascent.com with your order number, photos if relevant, and a short description of the issue.